Privacy Policy


Aged Care Justice (ACJ) is committed to ensuring that your privacy is protected. This Privacy Policy sets out how ACJ collects, uses and discloses your personal information in accordance with the relevant privacy laws.

Personal information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable.  This may include the following types of personal information:

  • name;
  • age or date of birth;
  • telephone, email address or other contact details; or
  • any information you provide ACJ when you communicate with us by email, telephone or through our website.

By providing your personal information to ACJ, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.  Where possible, we shall collect your personal information directly from you.

Examples of when we collect your personal information:

  • when you telephone us, or visit our website and provide feedback, or you make an enquiry to which a later response is requested and to do so requires your contact details;
  • through written correspondence from you, including letters and emails;
  • when you ask to be included on marketing distribution lists, sign up to our website, or interact with us on social media.

ACJ may collect, use and disclose your personal information for the following purposes:

  • to communicate with you, including answering your questions and providing you with information or services;
  • to provide your information to third parties such as allied law firms to facilitate the legal referral service requested by you; or
  • to send you news, announcements and other information that may be of interest to you.

You are not obliged to give us your personal information, however ACJ may be unable to deliver the services you require, should you choose not to do so.

Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website), or using a pseudonym if you feel more comfortable dealing with us that way.

Personal information will only be disclosed to third parties where services relating to the purpose for which the personal information is collected are outsourced, or you would reasonably expect us to disclose it to a third party for a particular purpose, or we have obtained your prior consent.  For example, we may disclose your personal information to allied law firms forming part of ACJ’s legal referral service.

ACJ may also disclose your personal information if:

  • you have consented to the disclosure;
  • where disclosure is necessary to prevent injury to life or health; or
  • it is required or authorised by or under an Australian law or a court/tribunal order.

ACJ will take all reasonable steps to keep your personal information safe and stored in a secure environment that can only be accessed by authorised personnel who have a need to do so.

ACJ will take all reasonable steps to ensure that the personal information that we hold is accurate. If you feel that information about you is not accurate, you can ask for correction by contacting ACJ.

If you would like more information or have any questions in relation to this Privacy Policy, or to access or correct your personal information, or make a complaint, please contact our Privacy Officer at or 03 9016 3248.

ACJ may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website and will be effective from the date of posting.

This Privacy Policy was last reviewed and updated on 1 September 2022.